Here, at Business-Class, we strive to become the number one choice for all premium-class travelers. A mission we won’t be able to achieve without the right people working together hand-in-hand to accomplish the same purpose. We are dedicated to providing the best product, focusing on customer service and satisfaction to gain loyal repetitive clients eager to work with us.
About the role
Business-Class is seeking a highly skilled and experienced Customer Support Agent to join our dynamic team. We are searching for individuals who are passionate about delivering exceptional customer experiences. In this role, you will be responsible for providing expert support to our clients regarding their travel reservations and ensuring that their journeys are seamless from start to finish.
Responsibilities:
- Deliver outstanding customer experiences to build customer loyalty and drive referrals;
- Manage a high volume of calls and resolve customer issues using creativity and patience;
- Provide timely and constructive feedback to improve customer service;
- Help travelers to resolve any issues related to their reservations;
- Communicate all necessary information to our clients for a seamless travel experience.
Currently available: Nightshift
Requirements:
- Proficient in English, with excellent verbal and written communication skills;
- At least one year of previous experience in a customer service role within the airline industry;
- Demonstrated ability to deliver high-quality customer service and maintain performance goals;
- Strong technical skills and experience working with Sabre and Amadeus (GDS);
- Track record of consistently attaining performance goals and personal accountability for own results.
We offer
We are carefully choosing the best personnel and contribute to their self-development and improvement over the years by providing a great working atmosphere and numerous other benefits:
- Competitive base salary and monthly incentive bonus based on performance;
- Professional training by industry leaders to enhance your skills and knowledge;
- Opportunities for career growth within the company;
- Modern office downtown equipped with relaxing areas and complimentary supplies;
- Comprehensive social package, including taxi compensation and discounts on airline tickets;
- Participation in corporate activities and events to promote team building and positive work culture.
