Here, at Business-Class, we strive to become the number one choice for all premium-class travelers. A mission we won’t be able to achieve without the right people working together hand-in-hand to accomplish the same purpose. We are dedicated to providing the best product, focusing on customer service and satisfaction to gain loyal repetitive clients eager to work with us.
About the role
We are seeking an experienced and knowledgeable Expert Agent to join our team. The successful candidate will be responsible for providing exceptional travel services and advice to our clients, ensuring that their travel plans are tailored to their specific needs and preferences.
Responsibilities
- Conduct research and book travel arrangements for clients using industry-leading tools and resources;
- Provide expert advice and recommendations to clients based on their travel requirements, budget, and preferences;
- Manage client inquiries, including providing information about travel destinations, visa requirements, and other travel-related services;
- Stay up-to-date with industry trends, developments, and new products to continuously improve service delivery;
- Attend industry events and training sessions to enhance knowledge and skills;
- Collaborate with team members to achieve business goals and targets;
- Perform administrative tasks related to travel bookings;
Requirements
- Strong written and verbal communication skills in English;
- Proven experience as a travel agent with a strong focus on providing personalized and exceptional service to clients;
- In-depth knowledge of the travel industry, including travel destinations, products, and services;
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members;
- Strong organizational and time management skills, with the ability to prioritize and multitask in a fast-paced environment;
- Attention to detail and accuracy, with the ability to work with complex travel itineraries and travel-related documentation;
- Understanding the Sales process, airline policies, GDS regulations, fare rules, and restrictions.
- Proficiency in using travel industry software and tools, including GDS (Global Distribution System) and other travel booking platforms;
- Ability to work independently as well as part of a team, with a positive attitude and a commitment to achieving business goals and targets;
- Possibility of working extra hours - & over the weekend;
We offer
We are carefully choosing the best personnel and contribute to their self-development and improvement over the years by providing a great working atmosphere and numerous other benefits:
- Competitive salary, consisting of a fixed base and bonuses;
- Professional training by industry leaders to enhance your skills and knowledge;
- Flexible working hours to accommodate your schedule;
- Opportunities for career growth within the company;
- Comprehensive social package, including taxi compensation and discounts on airline tickets;
- Participation in corporate activities and events to promote team building and positive work culture.
